Shipping policy

Welcome to our store! We are committed to delivering your orders safely and on time throughout Pakistan. Please read our shipping policy below to understand how we process and deliver your orders.

1. Order Processing Time

• Orders are generally processed within 1–3 business days after being placed.
• Orders placed on weekends or public holidays may be processed on the next business day.
• You may receive an order confirmation message once your order has been successfully placed.

2. Shipping & Delivery Time

• Major cities in Pakistan: 2–5 business days.
• Other cities and remote areas: 4–7 business days.

Delivery times are estimates and may vary due to weather conditions, public holidays, courier delays, or other circumstances beyond our control.

3. Shipping Charges

• Shipping charges, if applicable, will be displayed at checkout.
• Free shipping may be offered on selected products or qualifying orders, as advertised in our store.
• Any additional charges for special delivery services will be communicated where applicable.

4. Cash on Delivery (COD)

We may offer Cash on Delivery (COD) in selected areas of Pakistan. If COD is available for your location, you can select this option at checkout and pay the courier when your order arrives.

Please ensure that your contact number and delivery address are correct so our courier can deliver your order successfully.

5. Order Tracking

If tracking is available for your shipment, we will share the tracking details through SMS, WhatsApp, or email. You can use these details to check the status of your delivery.

6. Incorrect Address or Failed Delivery

Customers are responsible for providing accurate delivery information. If an order cannot be delivered because of an incorrect address, an unavailable recipient, or repeated failed delivery attempts, the courier may return the parcel to us.

Additional shipping charges may apply if a delivery needs to be rescheduled or an order is shipped again.

7. Delayed or Lost Shipments

Although we work with delivery partners to ensure timely shipping, delays may occasionally occur. If your order has not arrived within the estimated delivery period, please contact our customer support team so we can help you check its status.

8. Damaged or Missing Items

Please inspect your order upon delivery. If you receive a damaged, defective, or incomplete order, contact us within 48 hours of delivery and provide your order number, a description of the issue, and clear photographs or an unboxing video where available.

We will review your complaint and assist you according to our return and refund policy.

9. Contact Us

If you have any questions about shipping or delivery, please contact us:

• Store Name:  Executive super store (ESS)
• Email: executivesuperstore@gmail.com
• WhatsApp/Phone: +923485711047
• Location: Pakistan